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BE PART OF A BANK LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job DescriptionSr. Product Designer (UX)About SVB:Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, venture capitalists, and private equity firms to move their bold ideas forward, fast.Our clients define what comes next. In the past 35 years, we've accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, and Etsy, just to name a few. We help our clients grow, too. More than half of the innovative companies that completed an IPO in the last two years were our clients.Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.The team and the opportunityWe are a diverse group of 40+ designers, researchers, and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great, and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital and servicing experiences. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating, and improving the experience of our customers and of being on our team and at SVB.We are looking for team members with a learning mindset, who can jump right in, make connections that are seemingly unrelated across products and experiences, and are excited to learn the ins and outs of commercial banking products and collaborate with cross-functional partners. You are an advocate for the user and the design process and care deeply about all the details because you know it's these details and moments that matter that enable great end-to-end experiences. You embrace ambiguity and thrive in complexity.In this role: You'll be a Sr. Product Designer contributing to evolution of new digital tools and processes that help SVB employees maximize their success. In addition, you will partner closely with Product Managers, Developers, Content Strategists and UX Researchers to create high quality UX deliverables that contribute to the design of end-to-end user experiences that help our clients accomplish their most challenging goals.Must haves- A design thinking mindset and comprehension of human-centered design principles.
- An ability to break down complex problems/tasks and transform them into intuitive, accessible, inclusive experiences that are user-centric and data-driven.
- A demonstrated understanding of which design methods and instruments can be employed to help cross-functional partners understand and address user needs.
- Deep Experience crafting end-to-end, omni-channel experiences through a deep understanding of user research, interaction design, visual design, and prototyping.
- An ability to thrive in ambiguity and work independently, quickly and reliably in an agile development environment with cross-functional partners to deliver omni-channel experiences, including desktop, mobile web and mobile app experiences.
- An ability to advocate for the design process while balancing product requirements and technical capabilities.
- Experience delivering on multiple projects in various stages of the product lifecycle in a highly asynchronous, dynamic environment.
- 5-7 years designing digital product experiences in an agile development environment.
- Experience designing digital products in the financial services industry.
- Experience working with design systems and style guides.
- Knowledge of Figma and other tools for generating low-fidelity and high-fidelity prototypes, as well as JIRA for partnering with developers, and an understanding of current web technology capabilities and cross-device considerations.
- Bachelor's in Design, Information Architecture, HCI, OR equivalent project/portfolio experience.
- Collaborate with Product Managers, Engineers, and other cross-functional stakeholders to understand business objectives, needs, and constraints.
- Use strong storytelling and presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX design, and user research, detailed design and optimization.
- Communicate complex design concepts clearly and persuasively across different audiences at varying levels of the organization with minimal conflict and complications between collaborative and cross-functional personnel.
- Provide insights to the product development team and document user goals, needs, motivations and pain points through user personas, use cases, and experience maps and make recommendations to improve the user experience and create new concepts to bring them to life.
- Partner with user research team to execute research plans and agenda.
- Partner with content strategists to drive content-first designs.
- Partner with developers and QA engineers to ensure the delivered experience aligns with the vision.
- Create high quality UX deliverables/assets based on user goals and priorities, including annotated wireframes, flow diagrams, storyboards, mockups, high-fidelity prototypes and production ready final assets.
- Leverage and be a champion of the design system and style guide to support a holistic and consistent experience.