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Resident Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months).  Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer’s team(s) in order to ensure Zscaler’s solutions are proper designed, configured, resilient, and that overall best practices are followed.This opportunity is for a Remote Resident Consultant position and the candidate will perform the majority of their work remotely, although travel to a customer’s site may be required on an as-needed basis.ALTERNATE OPTION
This opportunity is for an Onsite Resident Consultant position and the candidate will be required to perform their work onsite at a pre-approved customer work location for a specified number of hours per week (usually 40/hours per week).  Remote work is expected to be limited for this position.
 Responsibilities:Become a Zscaler cloud services expert through self-study, company training, and a desire to excel.Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.Integrate with Customer’s cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices, etc.Assist customers with testing and troubleshooting.  Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.Respond rapidly to unplanned events, including after hours for Severity 1 issues.  This includes a willingness to work out of normal business hours without prior notice (upon customer demand).On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.Be able to pass customer-required drug-screening and/or background checks.  Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer).  Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.