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- Perform accurate real-time analysis and correlation of logs/alerts from a multitude of client devices with a focus on the determination of whether said events constitute security incidents
- Analyze and assess security incidents and escalate to client resources or appropriate internal teams for additional assistance
- Manage all customer situations in a professional manner with emphasis on customer satisfaction
- Handle client requests and questions received via phone, e-mail, or an internal ticketing system in a timely and detail-oriented fashion in order to resolve a multitude of information security related situations
- Install, configure, and troubleshoot network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote
- Must have Elasticsearch Logstash Kibana (ELK) stack
- Minimum 3 years of experience working in a SOC, NOC, fusion center or in incident response function
- Experience performing analysis of security events to determine root cause and provide resolution
- Working knowledge of security tools such as firewalls, IDS/IPS, NGAV/EDR (Carbon Black preferred), web filtering, server and network device hardening, SIEM (Elasticsearch Logstash Kibana (ELK Stack) and/or AlienVault preferred)
- Ability to understand and follow incident response procedures and take direction in a fast-paced environment.
- Significant theoretical and practical knowledge in the following areas:
- Linux and Windows based operating systems
- Well-known networking protocols and services (FTP, HTTP, SSH, SMB, LDAP, etc.)
- Exploits, vulnerabilities, network attacks
- Packet analysis tools (tcpdump, Wireshark, ngrep, etc.)
- Regular expressions
- Database structures and queries
- Strong written and verbal communication skills
- Attention to detail and great organizational skills
- Excellent problem solving skills that would allow for the ability to diagnose and troubleshoot technical issues
- Customer-oriented with a strong interest in client satisfaction
- The ability to learn new technology and concepts quickly
- Ability to work alone and in a team environment
- Act as One Unified Company
- Put Our Members/Customers First in All We Do
- Be Known for Our Innovative Products and People
- Grow our Reputation and Market Share
- Compete on Culture