Storage-3PAR Technical Engineer

04 Aug 2024

Vacancy expired!

Hi,I hope you are doing great,Please find below job description if you feel comfortable please revert with updated resume, Visa Status, expected rate and contact details ASAP

Title: HPE Storage-3PAR Technical Engineer Duration:12 Months ContractLocation : Atlanta, GA (Initially Remote Till Covid)Required Skills:

HPE 3PAR, HPE Primera, HPE XP, Client Tape solutions, NAS solutions

Job Summary:Customer Solution Centers are made up of teams that provide remote (offsite) service, customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.Responsibilities: • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .• Proactively assist external businesses and end users to avoid or reduce problem occurrence.• Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.• Ability to articulate clearly, recommend and explain resolutions /clients.• Understand and utilize ITIL.

Technology expertise expected:

HPE 3PAR, HPE Primera, HPE XP, Client Tape solutions, NAS solutions.Education and Experience Required: • Bachelor's degree or equivalent experience• 5-7 years' experience in relevant technologies and customer environments.Knowledge and Skills: • Excellent verbal and written communication skills in language to be supported.• Advanced troubleshooting skills in a technical environment.• Excellent analytical and problem-solving skills.• Advanced Software and hardware knowledge of computing, storage, and peripheral devices.• Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tiers 2 or 3 support, etc.).• Advanced proficiency with case management databases and tools.• Superior customer service skills.• Phone and remote support experience. E-support experience, knowledge, and resolution ability.• Ability to solve and document solutions for usage of other technicians and customers.• Ability to mentor new agents & Train peers on solutions.• Ability to take full ownership for resolution with escalated customers.• Ability to lead technical action plans & Lead or provide expertise to teams or projects.• Highly Developed knowledge of more complex solutions.

  • ID: #44586604
  • State: Georgia Atlanta 30301 Atlanta USA
  • City: Atlanta
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-08-04
  • Deadline: 2022-10-02
  • Category: Et cetera