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- Bachelor's degree or equivalent experience
- 5-7 years' experience in relevant technologies and customer environments.
- Excellent verbal and written communication skills in language to be supported.
- Advanced troubleshooting skills in a technical environment.
- Excellent analytical and problem-solving skills.
- Advanced Software and hardware knowledge of computing, storage, and peripheral devices.
- Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience, knowledge, and resolution ability.
- Ability to solve and document solutions for usage of other technicians and customers.
- Ability to mentor new agents, train peers on solutions.
- Ability to take full ownership for resolution with escalated customers.
- Ability to lead technical action plans.
- Lead or provide expertise to teams or projects.
- ID: #44549760
- State: Georgia Alpharetta 30004 Alpharetta USA
- City: Alpharetta
- Salary: $50 - $60
- Job type: Contract
- Showed: 2022-08-03
- Deadline: 2022-09-23
- Category: Et cetera