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- Review current documentation in light of Business Processes, current Industry Standards and best practice
- Highlight gaps and determine next steps/timings to document all Business Processes
- Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and are readily available to all users
- Refactor a large repository of legacy documentation into new formats
- Synthesize and consolidate documentation from multiple sources, include 3rd party vendors and legacy sources
- Interview Subject Matter Experts to determine current and ideal process steps
- Assist with Business Process evaluation and design
- Support new process/changes with 'as is' and 'to be' documentation
- Curate new internal documentation repository
- Process documentation writing and maintenance
- Understanding of IT and process Industry Standards such as ITIL
- Proven experience writing technical and process documents
- Must be strong with process and procedures, and requirements gathering
- Able to write user-friendly content that meets the needs of target audience
- A bachelor's degree from an accredited school
- Advanced level skills with MS Office applications (Word, Excel, SharePoint) and Wikitext Markup
- Must have a 3 to 5 years of experience is documentation creation and curation