Team Lead - Automation Operations Support Engineer job vacancy

Vacancy expired!

Our Client, The world's largest intelligent automation professional services company, is seeking anTeam Lead - Automation Operations Support Engineer

Location: Remote

Position Type: IT Full Time

Within this role your responsibilities and tasks will include:

Coordinate and manage the day-to-day activities of the team
Ensure all tickets/inquiries are achieved within SLA and in accordance with customer expectations.
Define, revise, and maintain processes and procedures in the Knowledgebase to ensure accuracy and relevance.
Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential "troublemakers" before they become problems
Technically extend, improve, and customize automation solutions while maintaining close and regular contact to our clients
Coordinate operations and maintenance activities for large client accounts, recognize opportunities for improvements to procedures by pro-actively offering ideas and solutions.
Test and optimize the software design, code, and reusability of our automation artifacts
Contribute to the ongoing development of the Managed Services function by sharing knowledge, experience and expertise with your team and peers. Identify training opportunities to improve customer experience.
Monitor staffing levels to ensure team is available to meet client demands.
Mentor and advise our clients' developers by providing technical coaching or training sessions.
Provide an escalation level for problem support, management, resolution and communication as appropriate.
Focus on continuous improvement by applying and further developing best practices for automation solutions
Hold the Managed Services team accountable to achieve team and corporate goals.

Perks of being an Automation Lead:

You deepen your technical knowledge of a wide range of intelligent automation and business process management solutions, such as RPA, IDP and Al
You bring in your own ideas and your experience to establish new standards and best practices for the development of automation solutions
You build strong relationships with our international clients and your team members across all divisions and countries
You are part of a fun, supportive and international team that helps you succeed in your role and is available for (virtual) drinks after an exciting workday
You will quickly forget about the daily grind of any past work experience - prepare yourself for a fast-paced, exciting, and dynamic work environment that holds new challenges for you to grow with

Required Skills & Experience:

5+ years' experience in programming IT solutions, preferably with .NET, C#, VBA, Java, PowerShell or Python
5+ years of technical service delivery
Excellent verbal and written communication skills and social competence for establishing and maintaining strong relationships with leadership, peers, direct reports and customers.
You are a proactive team player with a high willingness to learn, who takes responsibility for yourself and your team. Organization skills are a must.
Excellent understanding of customer processes and willingness to bring forward ideas for improvement
Enthusiasm for new automation and digitization topics, such as Al, RPA and IDP
High performer who is recognized as a role model in their current role
Able to deal with challenging customer and staffing issues in a professional and supportive manner and to see these through to resolution
Fluent in English

Skills that are big plus:

University or equivalent degree (B.S. or M.S.) in Computer Science, Business & Information Systems Engineering or related technical field.
Experience with automation technologies (RPA, Blue Prism, Automation Anywhere, UiPath, etc.) of great advantage.
Experience with Databases, SQL, and data visualization tools such as Tableau and Microsoft PowerBI.
Experience in process consulting.
Additional language skills than the ones listed above.

Benefits (among others):

Salary: $130,000 - $150,000