Technical & Simulation Support Specialist

02 Jun 2024

Vacancy expired!

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.  IT Support:Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.Builds images and software packages to deploy.Assists Student Workers and Support Tech I with Student Help Desk support issues.Assists in the supervision of Student Workers and/or temporary workers.Ensures lab equipment is meeting the requirements of the Academic delivery.Assists in maintaining lab security of equipment and software at all sites.Assists with network, sever, and telecommunication support. Follows standard operating guides and ensures compliance.Participates in training and evaluative sessions and recommends methods to improve lab environments.Performs troubleshooting and support functions for staff, students, and faculty.Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)SimCare SupportThe Specialist III is required to provide an intermediate level of support to the SimCare CenterRequires approximately 10 hours per weekRespond to requests, service calls and equipment setup assistance on short notice.Attend and support all Simlab on-site training, webinars and conferences.Ensure all equipment is setup and is in good working order.Should be able to provide intermediate level of support for the following:SIMLABS :SAM II Model, Computer and Sim Scopes.Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.Podium PCs (2) and Projectors (2).WOW Carts and laptops. (4)Prep Area:Medsure dispense cart and computer.Control Room /Simbay:Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).Laerdal SimMan 3G, laptop, software updates and daily operations.Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.Briefing Rooms:Computers/LCD display/AV and Conference equipment.Learning Space Website/Server Support.Nurses Station:Computer and Network PrinterMiscellaneous :Setup for training sessions with conference phone as needed.Perform support tasks for classroom and lab equipment.Completes other duties as assigned.The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.  IT Support:Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.Builds images and software packages to deploy.Assists Student Workers and Support Tech I with Student Help Desk support issues.Assists in the supervision of Student Workers and/or temporary workers.Ensures lab equipment is meeting the requirements of the Academic delivery.Assists in maintaining lab security of equipment and software at all sites.Assists with network, sever, and telecommunication support. Follows standard operating guides and ensures compliance.Participates in training and evaluative sessions and recommends methods to improve lab environments.Performs troubleshooting and support functions for staff, students, and faculty.Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)SimCare SupportThe Specialist III is required to provide an intermediate level of support to the SimCare CenterRequires approximately 10 hours per weekRespond to requests, service calls and equipment setup assistance on short notice.Attend and support all Simlab on-site training, webinars and conferences.Ensure all equipment is setup and is in good working order.Should be able to provide intermediate level of support for the following:SIMLABS :SAM II Model, Computer and Sim Scopes.Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.Podium PCs (2) and Projectors (2).WOW Carts and laptops. (4)Prep Area:Medsure dispense cart and computer.Control Room /Simbay:Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).Laerdal SimMan 3G, laptop, software updates and daily operations.Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.Briefing Rooms:Computers/LCD display/AV and Conference equipment.Learning Space Website/Server Support.​​​​​​​Nurses Station:Computer and Network PrinterMiscellaneous :Setup for training sessions with conference phone as needed.Perform support tasks for classroom and lab equipment.Completes other duties as assigned.

  • ID: #50035522
  • State: Georgia Stockbridge 30281 Stockbridge USA
  • City: Stockbridge
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-06-02
  • Deadline: 2023-08-01
  • Category: Et cetera