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We have a Contract position for "Technical Analyst IV" with one of our direct clients in Atlanta, Georgia for an initial contract duration of 13+ months. No third-party candidates are considered for this position. s and all those authorized to work in the US are encouraged to apply.Please contact at (678) 310-1132Local Candidates Preferred. Video/Telephonic Interview is mandatory.
Job DescriptionCANDIDATES MUST BE LOCAL AND MUST BE FULLY VACCINATED.Client Business Salesforce Administrator specializes in Salesforce customer relationship management, end-user support, and resolution management. An Admin provides Salesforce expertise to Force users and wider business, while also carrying out customer education, troubleshooting, and administrative duties. This is a customer-facing, highly transactional role focused on driving consistent and superior user support experience with timely updates and efficient communication. A Force Admin is empowered to influence business process changes by providing business analysis based on trends, feedback, and business insight by leveraging support trends.Salesforce Administrator Responsibilities:- Provide Salesforce support, managing support calls in order of urgency, and partnering with Technical experts when needed.
- Ensure optimal Salesforce user experience by supporting and providing user education on system capability and products.
- Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
- Evaluate and support new releases and provide training across the team
- Document processes, including error reports, and changes to field history tables.
- Manage data and keep records accurate, up to date, and consistent
- Assist with implementing & testing all-new enhancements and add-ons from Salesforce releases as well as custom internal enhancements.
- Provide regular reporting to the Salesforce Administrator Manager and the Head of IT as required.
- Perform complex troubleshooting using multifaceted problem solving
- Facilitate in-depth research through debug logging, JSON queries, OPTIX/ICOMS comparisons, etc to enable quicker resolutions
- Incorporates information available into analysis and decision making
- Uses appropriate processes/systems to develop and evaluate effective options
- Assimilates data to draw out relevant insights and findings from analyses
- Identifies opportunities and risks to feed into decision making
- Presents clear and concise recommendations for solutions
- Approachable, credible, and willing whenever engaging with colleagues
- Actively and appropriately seeks input from others
- Focuses on interacting with colleagues in a positive and open manner
- Listens to feedback and coaching, tailors’ responses accordingly
- Communicates clearly and is able to convey thoughts and ideas comprehensively
- Provides regular, clear, and concise communications regarding status or issues
- Structures and prepares outputs with limited guidance and editing
- Demonstrates self-awareness, actively seeks feedback from others, and acts upon it
- Explores new ideas with an inquisitive mind
- Questions the status quo and suggests new ideas
- Seeks out opportunities to drive continuous improvements in ways of working
- The open-minded attitude which welcomes change and new ideas
- Prioritizes and organizes time effectively, focusing on the key priorities
- Develops ways of working and processes to execute and improve efficiency
- Methodically tackles problems, working with colleagues where necessary
- Required: 2-3 years of experience as a Salesforce administrator or in a similar environment.
- Required: Salesforce certified administrator or SF advanced Admin certification.
- Required: User support and Stakeholder management skills.
- Required: IT/system skills - MS Office, CRM (Salesforce), CRM capabilities, and willingness to learn.
- Preferred: Demonstrated ability to work with technical systems.
- Preferred: Knowledge of importing sales data and generating Salesforce reports.
- Preferred: In-depth knowledge of Salesforce products and their functionalities.
- Preferred: A bachelor's degree in computer science would be advantageous.
- Preferred: Extensive experience in the administration and maintenance of Salesforce systems.