Technical Content Writer (REMOTE / HYBRID ROLE)

Atrilogy's client is looking for a

• 3-5 or more years of experience required in a content authoring role
• Requires strong knowledge of Microsoft Word, Excel, PowerPoint, SharePoint and HTML
• Excellent content organization and writing proficiency
• Excellent interpersonal, peer leadership, presentation, collaboration skills and ability to work effectively with teams throughout the organization
• MUST have solid work history (no job hoppers, please), stellar communication/interpersonal skills and collaborator.

• Author, Update and Disseminate Information
• Create enterprise support content and announcements for customer contact representatives (primarily through KEY) and customers (primarily through website), using approved authoring tools, standards and processes.
• Manages content throughout its lifecycle including gathering, creating, auditing/reviewing, updating and retiring information needed for frontline representatives to effectively support and serve customers. Information includes but is not limited to products, features, services, troubleshooting techniques, tariffs, rates, sales campaigns and promotions and competitive issues in the marketplace.
• Collaborates with peers, boundary partners and functional experts to create, update and disseminate standardized job aids, methods and procedures, standards and other information in support of product launches and other programs and initiatives affecting customers and frontline support.
• Collaborates with peers and other teams to ensure appropriate alignment of content across communications channels and functions.
• Proactively monitors agent feedback tools and solicits feedback from customer contact personnel to enhance the usability and accuracy of information and communications. Researches alternatives and proposes improvement recommendations to leadership for enhancements to communications and knowledge center tools.
• Functions as an enterprise contact for designated regional and functional teams outside of Care - including Public Affairs, Marketing, Product and Technology/Engineering teams - to coordinate, prioritize and support timely communications to all affected frontline Care teams and content development for knowledge management tools .

• BS/BA degree in related discipline strongly desired, such as English, Marketing, or Journalism

• Experience in Wireless or telecommunications industry supporting residential and/or business customers
• 3+ years successful experience in a content authoring role