Minimum qualifications:
Bachelor's degree or equivalent practical experience.
Experience working with Linux/Unix or Windows systems from Kernel to Shell, file systems and client-server protocols.
Experience working with customers to know their security posture and security strategy.
Ability to work differing shifts and non-standard work hours.
Preferred qualifications:
Certification in Security such as Security+, CEH, CISM, CISSP.
Experience administering and troubleshooting network infrastructure devices, including Firewalls, Routers, Switches, Wireless, and network monitoring tools.
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience working with big data and/or data analytics solutions.
Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP).
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Chronicle is advancing cyber security for enterprises of all sizes. We are dedicated to helping companies find and stop cyber attacks before they cause harm. We work with the security industry in the fight against cyber crime. Joining experts in large-scale cloud computing, big data, machine learning, and cyber security, you'll help build out the next generation of security intelligence solutions. As a Technical Solutions Engineer, you will combine software development, networking, and systems administration expertise with an aptitude for technical consulting, troubleshooting, and analysis. You will work across multiple customer-facing teams to improve the product's goal, while also ensuring that global businesses and organizations continue to be successful. You will help to resolve technology problems and design Google-scale services.In this role, you will not be eligible for immigration sponsorship and you will require additional background check clearance to work with government clients.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.The US base salary range for this full-time position is $99,000-$145,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .
Diagnose and resolve customer problems, design and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
Act as a consultant and subject matter expert for key stakeholders in the engineering, business, and customer organizations to resolve technical deployment obstacles and improve the product goals.
Obtain and maintain an understanding of Google's product technology and software architectures, build in-product self-service solutions.
Work closely with multiple Product and Engineering teams and understand ways to improve the product and interact with Site Reliability Engineering (SRE) teams to drive production excellence.
Advocate for customers by representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
Full-time