Technical Support Analyst

24 May 2024

Vacancy expired!

Technical Support AnalystNew opportunity for a Technical Support Analyst / Help Desk Analyst to join a dynamic team providing 1st & 2nd level support.

RESPONSIBILITIES:
  • You will be providing phone, email, and in person technical support to mainly internal employees.
  • 30% will be in person support
  • You will be a jack of all trades and support anything that plugs in
  • Your focus is supporting the Atlanta office with 50+ associates and you will be the only Technical Support Analyst in Atlanta
  • You are on a team of 20 Technical Support Analysts and will help support our other 22 offices and 0ver 1,300 employees by answering help desk calls and emails for remote associates
  • Provide support to remote users on connectivity issues arising from the use of Citrix, GlobalProtect VPN, wireless and wired high-speed Internet access
  • Utilize the Bomgar application for remote support
  • Install, configure and support hardware including Dell workstations, Lenovo laptops, HP printers, Canon networked multi-function copiers, Mobile devices (including but not limited to iOS, Android and Windows devices), WiFi & WWAN cards, LCD projectors, Bloomberg Terminals, Mitel Phones, AV Equipment and other computer and network peripherals
  • Install and configure operating systems and application software including standard company software such as Windows 10, Microsoft Office 365, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, Citrix, GlobalProtect VPN, Adobe products, and various financial information software, as well as special non-standard applications and custom applications
  • Provide general user support on all installed applications, operating systems, and hardware
  • Assist with management of IT resources including workstations, laptops, projectors and their inventory
  • Carry out basic Citrix administration using the Citrix Management Console, including disconnecting sessions, observing server load, and shadowing user sessions
  • Carryout basic Windows Active Directory network administration including administering user passwords, account lockouts, computer naming, troubleshooting network print devices, including network-attached multi-function printers (MFPs)
  • Assist with the configuration and administration of Windows 10 workstations, including their peripheral devices such as multiple monitors, docking stations, keyboards, mice and other USB or wirelessly connected devices
  • Provide local hands-on assistance with user moves, including the relocation of computers, laptops, monitors, phones & headset devices as needed
  • Act as a local contact for technical based vendors, coordinating printer and other onsite repairs of end-user or network equipment
  • Carry emergency pager providing after-hours support to the entire firm for one week in rotation with other IT staff members. Approximately one week every two to three months
This is direct hire position based in Buckhead. Excellent work environment and company culture. You can telecommute two days a week. Opportunity for career growth.

REQUIRED SKILLS:
  • 2 to 5 years of technical support experience (hardware & software)
  • Windows experience
  • MS Office or Office 365
  • Experience imaging PCs and Laptops
  • Printer support
  • Solid technical documentation skills
  • Strong troubleshooting skills
  • Ability to support executives and external clients
  • Excellent customer service and communication skills
  • Self managed and motivated

PREFERRED SKILLS:
  • ServiceNow
Must be authorized to work in the U.S./ Sponsorships are not available

  • ID: #41493176
  • State: Georgia Atlanta 30301 Atlanta USA
  • City: Atlanta
  • Salary: $55,000 - $65,000
  • Job type: Permanent
  • Showed: 2022-05-24
  • Deadline: 2022-07-18
  • Category: Internet engineering