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; Job Description:
; Responsibilities:
Develop and maintain integration and cloud solutions
Design, create and/or troubleshoot and support of Genesys products
Develop, maintain and support complex Contact Centre requirements
Implement complex solutions involving web services
Configure and manage MLP Virtual Network in Genesys Pure Cloud, establish our core services in the VNET, and enable Genesys PureCloud to serve as a part of MLPAs network.
Develop scripts to automate the deployment of resource stacks and associated configurations
Utilize native Genesys Pure Cloud services to meet the firm's technology and resiliency requirements.
Drive Identity and access and configuration management, and monitoring strategy for Genesys Pure Cloud. Lead the design process for network connectivity to Genesys Pure Cloud.
Extend MLP standard systems management processes into the cloud including change, incident, and problem management. Establish and implement monitoring and management infrastructure for both availability and performance management.
Establish internal pricing and instance selection model for Genesys Pure Cloud virtual machines. Integrate Genesys Pure Cloud management tooling with MLP including automation of spin-up and spin-down and billing approvals.
Design and implement data protection options, including HA and BCP protection in Genesys Pure Cloud.
; Qualifications
Bachelor's degree or equivalent experience
5+ years of Genesys (Pure) Cloud Development Experience in Contact Centre Solutions
Strong experience in Genesys solutions and its products and technologies
Experience in communications with customers representatives
Be able to focus on client's needs
Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-of-the-art call center solutions.
SDLC lifecycle for code deployments and experience working with git repositories
Familiarity with implementation and release management
Experience with Waterfall and/or Agile methodologies
; Education: Bachelors Degree