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OverviewBanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.JOB SUMMARY:The VP, HOA Account Servicing Manager is responsible for HOA Account Servicing team performance, goals and overall business success. Provides direction, leadership and motivation to ensure thatthe HOA Account Servicing Team and Quality Assurance team achieve client service and operational goals.Responsibilities
Oversee a team of direct HOA Account Servicing Analysts, Specialists and Quality Control Analysts and Specialists.
Is subject matter expert (SME) in Customer Information Profile (CIP)/Customer Due Diligence (CDD)set metrics; provide leadership feedback to improve team performance.
Perform complex documentation review for accuracy and quality.
Oversee the account servicing and transactions of new accounts to include set-up, callback review, signature, account closures and any activities related to HOA account servicing.
Communicate regularly with HOA Account Servicing Specialists and Analyst to ensure consistency/quality of processes.
Interact with business partners including Relationship Manager Team Leads and other managers by partnering with them to make business decisions/exceptions with minimal risk to the Bank.
Perform various types of maintenance including but not limited to, Change of Address, Name Changes, account type changes, and all other Customer and account level changes.
Interact and assist with BSA quarterly reviews/audits.
Generate and maintain documentation waiver file and deficiency report.
Hold team meetings and direct report 1:1’s.
Assist with other projects within Homeowners Association Services as requested.
Work directly with internal audit and BSA by assisting in answering questions, researching documentation and/or data they are unable to locate.
Involved with interviewing and hiring decisions.
Prepare and deliver employee performance evaluations, goal planning, and counselings.
Manage, support, coach and train staff.
Perform other duties as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.Qualifications
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
Ability to convey ideas creatively and effectively through verbal and written communications
Excellent organizational and time management skills
Effective leadership skills
Demonstrate ability to handle complex situations
Review and be knowledgeable of departmental and Human Resource’s policies & procedures
Has proficient decision-making skills and assess risk when using delegated authority
Accordance with project objectives and strategic initiatives
Strong data base and spreadsheet skills
Excellent analytical and communication skills
Required: 6-8 years management experience working in a commercial bank
Required: High School Diploma or equivalent
Preferred: Bachelor’s degree
SALARY RANGE: 80,000.00 - 120,000.00 USD; Exact compensation may vary based on skills, experience, and location.Share job with a friend Refer a FriendJob Locations US-CA-Brea | US-GA-NorcrossID 2024-3752Category HOA Services (NASHOA)Type Regular Full-TimeEqual Opportunity EmployerPacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.
Full-time