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- Communicates and effectively assists customers using phone, email and the CRM. Assesses and resolves technical issues between our applications and customer environments.
- Takes ownership of customers' configurations for edge firewall, IPS/IDS, internal firewall, software firewall and AV configurations.
- Proactively addresses and monitors Windows server events to minimize and eliminate server performance degradation.
- Reviews and updates procedural documentation for new environment variables and new iterations of third-party software.
- Trains, assists and guides employees through our server administration toolkit, various configuration procedures, unique customer environments, and external customer infrastructures.
- Monitors and ensures that all customers successfully perform daily backups of their production databases. Assists and guides customers through virtual environment creation, configuration and maintenance including virtual host/guest configurations and corresponding SAN/LUN association and configuration
- Diagnoses hardware failures and ensures that hardware warranties are honored and respective replacements are completed.
- 5 - 6 years’ experience
- Bachelor's Degree; equivalent professional experience may be considered for substitution for the required degree on an exception basis
- Server/Network support experience
- Thorough understanding of Windows Server operating systems in an enterprise environment
- Perspective and experience with enterprise infrastructure and technology inter-dependencies
- Knowledge of Network monitoring utilities knowledge
- Understanding of network topology
- Proficient with Microsoft Office applications
- Working knowledge of virtualization technologies. VMware, HyperV, RHEV experience is a plus
- Knowledge of storage administration
- Knowledge of SonicWALL firewalls is a plus
- Powershell Scripting experience
- Advanced operating specific certifications or willingness to get advanced operating specific certifications
- VCA or VCP, and CCNA or CCNP a plus
- Act as One Unified Company
- Put Our Members/Customers First in All We Do
- Be Known for Our Innovative Products and People
- Grow our Reputation and Market Share
- Compete on Culture