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Role: Zscaler suite Analyst Duration :: Contract Location: Atlanta, GA Maintain Content Filtering / Proxy configurations. Implement, Test and Validate Content Filtering configuration changes Perform testing of necessary web filtering policies. Troubleshoot Content Filtering/ Proxy policy configurations. Provide web filtering reports when requested through Service Manage Submit Service Management requests for listing/listing web filtering policies. Processes request(s) tickets that are assigned to the content filter groups in Service Management. Resolve incident ticket(s) to restore service within specified SLA(s) Work on action tasks for Problem Management process. Implement configuration and system changes following Service Management change management process. Provide and maintain documentation for Web content filtering services Manage the Zscaler Internet Access minor and major patches by vendor working with Zscalar team who will be applying patches on Zscalar cloud ZPA Daily review of Client ZPA dashboard Review Dashboard for errors and issues Log tickets for unexpected errors as they may be symptoms of large errors (i.e, a server is down) Provide checks in dashboard to monitor for discovered servers. Ensure log are forwarded to Client SIEM Monitor for unexpected blocks and errors. Monitor for connector usage (500mps/connector) Review access related tickets from end users Assist in implementing micro-segmentation of policy. Ensure that Connectors update every week, primary then secondary working closely with Zscaler Confirm connectors are receiving update as scheduled (ZPA connect dashboard) by following up with Zscaler