Assistant Director of Spa

As the Assistant Director of Spa, you are responsible for the establishment and execution of clear short term and long term goals as set by the Spa Director.  The Assistant Director of Spa is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positions of Fairmont spa, will be capitalized upon.Salary Range: $80,000-$90,000What you will be doing:  Direct operations of the facility, including short and long range strategic planning, performance, budgeting and purchasing to ensure the spa operates cost effectively and efficientlyOversee the supervision, operation and coverage of all spa areasEstablish short term and long term goals for spa retail and for each Experience Coordinator. Review status of each goal on a regular basis.Highlight the Spa facility and offerings through meetings with group meeting planners and touring prospective Spa guests.Promote promotions, standard hotel and spa packages and customized group spa programs.Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential Spa guests, including timely review and responses to voice-mail and e-mail messages.Lead in the implementation of 12-month marketing plan, including identifying new business, recognizing marketing opportunities and working efficiently with hotel public relations in all aspects of spa/hotel promotionEnsure the Spa facilities remain in pristine condition by conducting regular departmental walk-throughs, and promptly submitting work orders and service requests as neededMaintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniquesMonitor scheduling of services and special programming and ensure we have the necessary supplies, labor and cost controls.Oversee inventory management including ordering, receiving, and reporting.Serve as a link between the hotel and the spa industry by maintaining effective, positive relationships internally and with other resort departments, owner representatives and vendorsEnsure effective communication from the Spa to other departments within the hotel.Oversee department’s labor management and payroll with staffing plan reviews, effective scheduling, payroll administration, service charges/gratuity reporting, forecasting and execution.Supervise all aspects of staffing, including hiring, recognition, motivating, development, corrective actions and training.