Dispatcher/Administrative Assistant

Job Title: Dispatcher/Administrative Assistant

Air Conditioning Specialists, Inc. is seeking and customer service oriented, organized Dispatcher/Administrative Assistant to join our HVAC team. This role will assist in daily operations by managing technician scheduling, providing exceptional customer service, and supporting both administrative and field staff. The ideal candidate is detail oriented, communicative, and has a willingness to learn.

Key Responsibilities and Daily Duties include but not limited to:

Answer incoming calls and respond to emails in a professional and timely manner.

Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments, and providing status updates

Coordinate daily and weekly schedules for HVAC Technicians and clients to ensure clarity and timely service

Input and maintain accurate customer, job, and equipment information in company databases and scheduling software.

Provide administrative support, including preparing service orders, updating records, and filing documents.

Assist Technicians with necessary documentation, parts coordination, and follow-ups.

Track job progress and ensure all required information is collected and entered upon job completion.

Support office with general office duties and special projects as needed.

Qualifications:

Strong customer service and communication skills, both verbal and written

Prior experience in dispatching or scheduling, preferably in HVAC or a service-related industry

Ability to multitask, prioritize, and stay organized in a dynamic environment.

Honest, reliable, and flexible with scheduling. Must be available Monday – Friday, 7:00 AM to 4:00 PM.

Excellent communication and time-management skills.

Benefits Include:

Paid Vacation & Holidays

Medical Insurance (Kaiser)

Dental Insurance (DHS)

IRA Retirement Plan with 3% Company Matching after one year