End User Support Specialist I

Description:In this role, you’ll be responsible for providing technical support and customer service to the bank’s employees to enhance productivity in the effective use of computer technology. This position interfaces directly with end users and various departments, troubleshooting user desktop issues to resolution, serving as a point of escalation for Help Desk. Other areas of responsibility are break/fix, software/hardware upgrades, configurations, image management, application installs, user support and training in accordance with established systems and procedures.Skills:Desktop, Support, Help, Desk, Customer, TroubleshootTop Skills Details:Desktop,Support,Help,Desk,Customer,Troubleshoot1-2 years of Help Desk Experience REQUIREDAdditional Skills & Qualifications:1 year of field experience in PC hardware installation, configuration, and maintenance.1 year of experience with WindowsMust possess good interpersonal skills and be able to work well with end users.Good written and verbal communication skills.Proficient in setup and use of Microsoft Office and Windows operating system.Must be able to work outside normal business hours and on weekends and holidays.Must be able to travel independently to all FHB locations, including inter-island, California, Guam, and Saipan.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.