Esthetician (Casual)

What you will be doing:Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.Deliver a warm, professional, and personalized guest experience from consultation through service completion.Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.Maintain complete knowledge of all spa services, products, and facility offerings.Prepare treatment rooms, tools, and products prior to each service, ensuring cleanliness, organization, and proper sanitation.Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.Maintain strict adherence to infection control, hygiene, and safety protocols at all times.Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.Address guest feedback or concerns professionally and promptly, escalating when appropriate.Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / guest satisfaction and is a priority at all times.Deal with any guest complaints, comments or concerns with discretion and urgency.Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.Report dysfunctional equipment to management.Report any potential hazards or emergencies so they can be rectified immediately.Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws