Guest Services Ambassador (Belldesk & Valet)

The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.What you will be doing:Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrievalSupport expeditors and shuttle service when neededAs needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenitiesAssist with group transportation and luggage movements as necessaryExecute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.  Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.Try to remember individual’s names and their preferences to extend a personalized serviceAssist other rooms division departments with their operations during peak times or when requiredApply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)Be well versed in hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel