Health Plan Navigator

Aloha! This opportunity is for anyone who enjoys helping people and wants to gain more valuable customer service experience in the Healthcare industry. This position does have a Call Center environment where you may be making both inbound/outbound calls, written/on-line inquiries, or even in-person servicing. The role is on-site here in Honolulu, Hawaii (either at the Ke'eaumoku/Kapolei location) and a 6 month contract to hire.Description: Assist customers in a timely and accurate manner in phone interactions. Maintain quantity, timeliness, accuracy, and quality performance within established standards that support HMSA’s ability to comply with customer performance requirements, while receiving and responding to inquiries. Conduct research for routine inquiries. Apply basic analytical and problem-solving skills to resolve customer inquiries and issues. Research relevant information and make recommendations. Manage inventory of inquiries and coordinate with departments. Resolve servicing interactions by documenting and closing customer cases. Work with peers, management, and business areas to bring accurate and quality resolution for customers while continuing to follow performance guidelines. Participate in training to learn the foundation and basics of servicing customers. Also, participate in training to be proficient in servicing at least two of the company's medical provider plans.Top Skills Details:Customer service, Call center, Health careAdditional Skills & Qualifications: Request that they stay with CR for 2 years, and we will support them moving within companyExperience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.