Help Desk Agent

09 Nov 2024

Vacancy expired!

Job Title: Help Desk Agent

Location:

Honolulu HI 96813

Duration – 12 months (possibilities of extension)

JOB DESCRIPTION:This position provides support for Customer Service Engineers (CSE), Customers, and our Value Chain Partners. The role ensures field and Support Centre staff has proper access to all resources necessary allowing us to meet the Level of Service required to satisfy Customers needs in a timely manner.

ESSENTIAL FUNCTIONS:
  • USEO Parts / USEO After-Hours.
  • Resourcing parts in a critical, cost-efficient manner with minimal turnaround time via phone and Email.
  • Support with follow-up to orders through utilization of value chain partners to obtain delivery status.
  • Support with any additional miscellaneous questions and/or requests to ensure a high level of customer focus as it relates to parts/supplies, equipment, and Service.
  • Communicate and cooperate with team members to ensure full ownership of every call is resolved effectively and productively.
  • XOG Field Support. Support XOG customers that fall under XSAT umbrella to ensure ETAs are communicated to customers.

  • ID: #22437275
  • State: Hawaii Hawaii 96813 Hawaii USA
  • City: Hawaii
  • Salary: $15 - $18
  • Job type: Contract
  • Showed: 2021-11-09
  • Deadline: 2022-01-07
  • Category: Et cetera