About the Role:The Owner Relations team is the heart of the Ala Moana Hotel Rental Program, a unique and essential part of what makes our condo-hotel thrive. Our team is dedicated to building meaningful relationships with unit owners, providing them with personalized attention, utmost courtesy, and the peace of mind that comes with stress-free property management. By attracting and retaining owners in our rental program, the Owner Relations team plays a direct role in the hotel's success, ensuring we have the inventory to deliver exceptional experiences to our guests every single day.The Owner Relations Coordinator is a key member of our Owner Relations team, serving as a trusted point of contact for both existing and prospective unit owners. This role blends genuine hospitality with strong organizational and administrative skills, ensuring that every owner interaction is handled with warmth, professionalism, and care. From guiding new owners through the onboarding process to coordinating with internal departments and keeping ownership data accurate and up to date, the Owner Relations Coordinator helps keep the rental program running smoothly and owners feeling valued and informed.What You’ll Do:Serve as a welcoming and knowledgeable point of contact for existing and prospective owners via phone, email, and in person, providing prompt, courteous, and professional service at all times.Develop and maintain a thorough understanding of the Ala Moana Hotel Rental Program, including the Income Rental Agency Agreement (IRAA), owner services, and all available program options.Guide new owners through the activation process, ensuring all requirements are met including fully executed agreements, tax identification numbers, banking information, owner profiles, and room master files.Accurately enter, update, and maintain owner data across multiple hotel management systems in an organized and timely manner.Coordinate and track inspections, repairs, replacements, and cleaning with the Maintenance and Housekeeping departments, ensuring timely follow up and clear communication throughout.Liaise with realtors and escrow agents to facilitate smooth unit transitions, ownership transfers, and sale recordation.Work closely with the Finance team to support accurate and timely owner distributions, tax documentation, prorations, and deductions on a monthly basis.Maintain and distribute key operational reports including the Inventory Update Schedule, Daily Log, Foreign Owners list, and EFT authorizations.Collaborate with all internal departments to ensure owner inquiries are addressed accurately and in a timely manner.Distribute Loyalty cards to new owners joining the rental program.Support the Director of Owner Relations with additional administrative tasks, coordination, and special projects as needed.