Anticipated hourly range: $21.50 per hour - $25 per hourBonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 06/07/2024 if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Location: Remote, or could work out of depots if applicableShift/ Schedule : 40 hrs/wk. 3 to 5 days a week, including weekends and holidays. Must have availability for all 7 days of the week. 8 to 10 hours per day.Velocare – Remote DispatcherTechnological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country.What Operations contributes to VelocareTMVelocare relies on small-format facilities to operate our distributed supply chain solution. This role is responsible for remotely creating and dispatching work orders to send to field personnel to execute. performing and controlling a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks, etc. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally.Responsibilities
Given the 7-day/wk, 18 hrs/day operating schedule required by the customer, will generally serve in a consistent weekly schedule of 3 to 5 days, but will change with business needs or to cover team time off
Utilize systems to create work orders for field operations based off of orders provided from channel partners
Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders
Ensure accuracy of work order creation
Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging
Ensure quality service is provided to both customers and Velocare field personnel, including prompt follow-through on correspondence. Common correspondence includes: inquiries related to products on work orders, delivery time change requests, service and quality issues, platform questions, and maintaining inventory in levels in designated areas.
Show empathy and compassion for customers/ field personnel in every situation.
Perform problem solving to help with customer or field personnel inquiries
Contribute towards Velocare innovation and continuous improvement to improve the quality of our service to our customers and patients.
Identify opportunities to improve efficiency while providing flawless transactions and services
Other duties may be assigned.
Qualifications
High school diploma, GED or equivalent, or equivalent work experience preferred
1-2 years related experience, preferred
Effective customer service and communication skills
Strong knowledge of Microsoft Office products
Healthcare experience beneficial
What is expected of you and others at this level
Create, coordinate, and communicate work orders from customers to Velocare field personnel
Problem solve issues from Velocare field personnel with the customer or other Velocare teams
Efficiently dispatch work orders to Velocare field personnel, taking into account geography, traffic, and time needed to perform tasks
Frequently interacts with customers and field personnel via phone, email, platform messaging, and instant messenger
Administers and executes policies and procedures
Ensures customers and field personnel operate within guidelines
Working knowledge that decisions and actions have a direct impact on customers, patients, and Velocare employees
Interactions normally involve information exchange and basic problem resolution
Ability to be attentive and responsive for the duration of your scheduled day under minimal supervision.
Function in a high-speed environment with multiple tasks being handled within proximity to one another.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Full-time