Royal Service Agent (PBX & Phone Operator)

A Royal Service Agent will build emotional connections with our guest to make them feel special and welcomed. You will be responsible for engaging with our guests, clients and colleagues. You will be given the responsibility to ensure that our guests feel WELCOMED, CARED FOR and INCREDIBLE.What you will be doing:Consistently offer the highest level of professional, friendly and engaging service.Provide guests with accurate information about activities and dining in the hotel and area.Handle a multitude of if tasks in an intense, ever-changing environment and prioritize phone calls.Assist with all external and internal calls either by redirecting calls or assisting the callerAssist and distribute all SMS messages, emails, and voice messages for internal and external guestsTake ownership of guests' requests/concerns and ensuring follow up according to the hotel's standardsEnsure the completion of daily pre-arrival checks and that guest preferences and requests are met.Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member.Tracking Accor Live Limitless reservations and patterns to ensure your hotel has sufficient usage data to predict and satisfy future Loyalty guest demands.Ensure we meet all Accor standards for Accor Live Limitless Loyalty Operations.Identify and track member preferences ( ACDC & Opera)Ensure ALL members receive the highest attention prior their stays at the hotel.Ensuring all member profiles are current and accurate using the applicable computer applications.