Service Manager

Service Managers support the Owners team to develop plans for the quality condition of our owner’s property. Their primary responsibilities are to facilitate the implementation of approved plans that will maximize the value and investment returns of each asset/property in their portfolios.

They are tasked with executing the approved strategy and monitoring the property’s competitive position on a consistent basis. They will work with the Owner’s team to propose corrective action when a property is perceived to be in decline or to refine it as necessary to attain the objectives of Maui Paradise Property and the Owner.

Primary Responsibilities

Proven working experience in customer service and/or vacation rental market

Advanced troubleshooting/multi-tasking skills and strong client relations and communication skills

Taking responsibility for customer’s issues and following problems through to resolution

Ability to evaluate property condition, and current and future needs to stay competitive

Coordinate/prioritize emergency repairs at units

Keep accurate records and document customer service actions and discussions

Work with Reservation and Guest Services to handle guest questions/problems

Work with the Owner Team to clarify communication with owners.

Experience and expertise in a professional demeanor for working with guests to solve any issues

Complete understanding and an eye for detail for ensuring properties are consistently clean, operating smoothly, and guest-ready

Understand the importance of being dependable with managing a schedule and being able to work independently and as part of a team.

Assist in scheduling and follow-up of maintenance and repair issues

Escort vendors and repair personnel to sites when needed.

Conduct property inspections: cleaning inspection, light bulbs, and other tasks in need of repair.

Be available and respond to emergencies when “on call”.

Excellent written and verbal communication skills.

Professional telephone and face-to-face manners.

Detail-oriented with the ability to prioritize tasks confidently.

Ability to work well within a team but to act on own initiative.

Must be familiar with technology/cell phones to be able to access a variety of software platforms.

They must have reliable transportation, in good condition cell phone, and basic knowledge of necessary tools. Must have a valid driver's license in good standing.

Must have the ability to learn the current apps and programs needed for the position.

All other duties as assigned.

Click here to apply: https://www.hrsymphony.com/hrs/route/position/12314/R6QV