Provides consistent and comprehensive case managementProvides guidance and assists customers with job search strategies, personal career advisement, and training needsHelps customers identify and work with barriers to employmentConducts searches for suitable job openings for clients, comparing client qualifications with employer's requirementsDevelops a wide variety of job opportunities for candidatesDevelops and maintains detailed knowledge of the local labor marketMaintains accurate and complete records and ensure smooth transition of cases across services and programsResponsible for managing day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of actionCollaborate with community partners in designing and marketing programmatic information, services and events for the purpose of recruitment and awarenessAssesses the need, authorize, and facilitate appropriate support servicesDemonstrates strategies for re-engaging customers after training completion, show effective use of the standards of the Case Management Model, and the policies and procedures for Career AdvisementResponsible for maintaining high standards of confidentiality, including information relating to customers, employees and/or contactsEnsures that highest quality, individualized services are delivered to the customerEnsures protection and confidentiality of participants’ rightsSuccessfully documents customer success stories internally and externallyOther duties as assigned