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OverviewAs we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Claims Support Coordinator!The Claims Support Coordinator serves as the primary point of contact for EFM groups and clients enrolled in EFM's Risk Management products. This position is responsible for the overall lifecycle of an auto damage claim from first notice of loss through resolution. The Claims Support Coordinator handles inbound communication from clients regarding initial claim reports, body shop referrals, rental reservation needs, and ongoing follow up in addition to outbound communication to groups and clients regarding repair and recovery efforts. If you are a professional, self-motivated team player that enjoys both working in a fast paced environment and delivering exceptional customer service professionally and promptly, we want to talk to you! The Risk Management Department offers a hands-on learning environment where you will receive the guidance, mentoring, and support.Compensation for this position begins at $40,755 per year and can increase depending upon relevant experience and skill level. The schedule is Monday-Friday 8-5pm working remotely from your home in Boise, ID or the immediate surrounding areas.Company OverviewEnterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.Responsibilities
Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department
Act as a liaison between EFM Groups, customers and the Risk Management teams
Initiate customer calls upon new customer set-up to develop customized profiles and communicate procedures
Administer first report of loss through communication with fleet driver, fleet contact or group personnel
Create and assign new claims including Full-Insurance, Accident Management, Outside Total Loss and Glass
Assign claim status based on initial negligence of driver and applicable law
Refer customers to approved body shops and arrange tows and rentals with continual follow-up through repair process
Extend substitute rentals and finalize bill for payment as needed
Follow-up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime
Identify damaged aftermarket equipment is repaired properly and through appropriate vendors
Communicate claims status with customers and Groups including recovery efforts, repair and rental status
Understand lease type, term, book and market value for customer and group claim specific discussion
Discuss cycle and total loss claims with group personnel and customer
Participate and lead prospect calls and customer training upon request
Communicate loss history with group personnel as needed
Research and communicate billing questions, errors and concerns as needed
Handle after-hour payments for release of vehicles upon request
Equal Opportunity Employer/Disability/VeteransQualificationsMinimum Qualifications include:
Must live in Boise, ID or the immedate surrounding ID counties
Must have a Bachelor's Degree with 2+ years experience in client communication support, demonstrating success in conducting difficult conversations, and negotiating problem/conflict resolutions OR a H.S. Diploma/GED with 4+ years experience in customer service in a professional/admin environment, providing client communication support, demonstrating success in conducting difficult conversations, and negotiating problem/conflict resolutions
Previous risk management,claims, or insurance industry experience preferred
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
Analyzing
Communication
Customer Service
Detail-Oriented
Ethics and Values
Executing
Flexibility
Work from Home (WFH) Requirements:
Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/ )
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
Full-time