Hybrid position out of the White Plains, NY office or if candidate is not near office this will be a remote position.Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.Basic FunctionThe Customer Service Operations Associate (“CSOA”) is a member of the BL Group’s Account Services Team, whose primary responsibility is to prepare and file license/renewal applications, both by mail and online.Essential Duties and Responsibilities
Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
Submit 50-100 applications per week, depending on complexity of filings assigned
Work closely with Customer Success Associates (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
Operate efficiently within an internal collaborative team environment
Assist Manager, Customer Success with special projects
Other DutiesOther duties as assigned.Job QualificationsEducation: Minimum Bachelor’s degree, OR equivalent experienceExperience: 1-2 years of data entry and/or licensing experience is preferredOther Knowledge, Skills, Abilities or Certifications:
Exceptional interpersonal skills to communicate with government agencies and colleagues
Use of considerable tact and discretion when dealing with sensitive data
Ability to work independently, handle pressure, multi-task and prioritize work at all times
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Travel RequirementsN/APhysical Demands (USA)Normal office environmentThe above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.Compensation:Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200Additional Information :Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Full-time