Executive Client Management

Handle incoming issues from a variety of communication channels including outreach to Corporate and Field Executives. Diffuse upset callers. Triage to accurately identify issue and appropriate resource to resolve. Route issues to proper contacts. Maintain appropriate record of client calls, tracking issues in detail. Monitor progress to resolution and communicate with appropriate stakeholders.Manage group projects of varying size, duration and scope. They may also be asked to represent their Management team in cross-functional meetings and on conference calls.Maintenance (of filing, resources, reports, etc.)Keeps up-to-date and proficient on ADP products and services via documentation, training and seminarsExtensive client-facing experience and knowledge of ADP services, products, and service models. Previous experience in dealing with escalated issues.Extensive client-facing experience and knowledge of ADP services, products, and service models. Previous experience in dealing with escalated issues. Requires management decision-making experience.Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.Compensation range for this role for U.S. Colorado ResidentsMinimum:Maximum:Compensation Type: Salary