Vacancy expired!
·         Deliver excellent customer service to both external and internal customers·         Drive team to meet our goals for customer satisfaction, revenue and control of cost.·         Respond to and resolves inquiries from customers, Sales Agents, Area Sales Managers, and FSE’s regarding technical issues.·         Travel to customer sites as needed to resolve technical issues that have not been resolved by the Field Service Engineer.·         Research and analyze field reports and maintenance checklist to ensure all problems and pending issues are solved.·         Accurately report all timecards in our ERP·         Perform quarterly MBO and annually review with team·         Interface with Product Support Experts and Engineering to help resolve technical problems identified in the field.·         Research and provide solutions to unresolved long-term or repeat problems·         Ensures that solutions are both technically and commercially correct in order to meet the customer’s needs and TOMRA’s profitability.·         Reports technical and engineering problems to the TOMRA organization and follows up with resolutions.·         Examines and analyses long term unsolved or repeat problems by meeting with appropriate personnel/department and working out action plan.Makes on-site service visits to expedite resolution to long-term problems.