Vacancy expired!
- Position Title: Help Desk Service Specialist
- Location: Boise, ID, Onsite
- Position Type: Contract
- Total Experience: 2 years
- Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange. Perform user onboarding and separation tasks in Active Directory, Office 365, and Exchange.
- Program and configure VoIP phone users in Cisco Call Managers.
- Update onboarding and separation documentation as needed.
- Manage software licensing.
- Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
- Determine the nature of the problem; root cause; provide basic troubleshooting.
- Document support responses in the ITS Service Desk Ivanti ticketing system.
- Escalate problems in accordance with defined ITS procedures.
- Assist users with problem solving steps.
- Communicate accurate and useful status updates.