Help Desk Specialist

15 Oct 2024

Vacancy expired!

  • Position Title: Help Desk Service Specialist
  • Location: Boise, ID, Onsite
  • Position Type: Contract
  • Total Experience: 2 years

Job Description:Full-time professional work experience in Information Technology phone support support, user management and onboarding, providing basic service desk support, including:
  • Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange. Perform user onboarding and separation tasks in Active Directory, Office 365, and Exchange.
  • Program and configure VoIP phone users in Cisco Call Managers.
  • Update onboarding and separation documentation as needed.
  • Manage software licensing.
  • Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
  • Determine the nature of the problem; root cause; provide basic troubleshooting.
  • Document support responses in the ITS Service Desk Ivanti ticketing system.
  • Escalate problems in accordance with defined ITS procedures.
  • Assist users with problem solving steps.
  • Communicate accurate and useful status updates.

  • ID: #46465897
  • State: Idaho Boise 83701 Boise USA
  • City: Boise
  • Salary: $20 - $25
  • Job type: Contract
  • Showed: 2022-10-15
  • Deadline: 2022-12-10
  • Category: Et cetera