IT Service Technician

23 Jun 2024

Vacancy expired!

Title: IT Service TechnicianDuration: 3-Month Contract to HireLocation: Onsite Boise, ID or Bend, ORSummary:- Provide technical support to internal and external users of the organization's computer systems by researching and answering questions, troubleshooting problems, maintaining workstation performance, and replacing equipment as needed.- Work in a call center, monitor and respond to issues and trouble ticket requests, and provide both remote and desk-side support.- Advocate for end-users and provide follow-through as needed.Responsibilities:- Provide excellent internal and external customer service.- Build rapport with internal customers and peers.- Deliver exceptional technical support desk-side and using remote support technology.- Obtain accurate problem details from users.- Provide timely updates and feedback in issue tracking systems.- Prioritize issues, schedule requests and when necessary escalate to appropriate technicians.- Work with users as a first-level responder to identify and correct computing problems.- Perform initial problem assessment and correct or refer requests; depending on level of complexity.- Utilize available internal and external resources to aid in problem resolution and process improvement.- Provide technical support in setting up complex multimedia equipment for multi -room meetings.Education:- Requires high school diploma or equivalent.Value-Add Qualities:- Problem Solving- 2 years Help Desk Experience- Excellent Verbal Communication- Customer-centric attitude- Service Focus- Quality Focus- Basic Desktop, Laptop, IT Systems Administration- Hardware repair, replacement, trouble shootingEverest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil right laws.

  • ID: #43553138
  • State: Idaho Boise 83706 Boise USA
  • City: Boise
  • Salary: Market
  • Job type: Contract
  • Showed: 2022-06-23
  • Deadline: 2022-08-21
  • Category: Customer service