We are seeking an experienced NetSuite Administrator to join our Operations team. In this role, you will be responsible for the management of NetSuite and its integrated systems, playing a critical role in enabling operational continuity across our Ecommerce team which encompasses Customer Service, Order Processing, Procurement, Delivery and Logistics, and Warehouse Management.You will manage the NetSuite environment to ensure streamlined processes, improved operational efficiency, and ability to provide exceptional customer support. Day-to-day duties will be determined by partnering with Operations, Customer Service and Procurement to ensure the NetSuite systems are configured now and, in the future, to drive the efficiencies needed to meet strategic business goals.Beyond the Operations, CS and Procurement teams, you'll collaborate with our Finance, Merchandising, Product, and Technology teams to ensure seamless integration across all business operations. This role involves gathering requirements, exploring solutions, providing ongoing support and guidance based on your knowledge of NetSuite and continuing to educate internal teams about new possibilities.This full-time position reports to the SVP of Operations and is located in Boise, ID expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office.What you’ll do:System AdministrationEnsure NetSuite processes align with business requirements and workflowsSuggest workflows, and integrations to automate tasks and enhance functionalityEnsure comprehensive documentation for all system processes, and configurationsManage user account/ role creation and security settingsBe an expert on integration between NetSuite and other company resident systems like CRM (Gladly), eCommerce platforms (SAP Commerce Cloud), or internally developed systemsEnsure configurations support desired outcomes and advise on system changesAssist in planning system upgrades and integrationsBe the “go-to” resource for the latest NetSuite features and best practices related to Operations, CS and ProcurementTraining and SupportDeliver training sessions and technical support to internal usersTroubleshoot problems, recommend and support solutionsSupport Change ManagementReporting and AnalyticsGenerate suggested key performance indicators (KPIs) such as order volume, fulfillment rates, shipping costs, etc.Analyze data to identify areas for improvement and make recommendations for process optimizationWhat you bring to the table: NetSuite Domain Expertise and ExperienceMinimum of 5 years of experience as a NetSuite Administrator or similar role with demonstrated growth in responsibilityExperience with NetSuite SuiteScript, SuiteFlow, and SuiteTalkExperience working with multi-subsidiary NetSuite environmentsNetSuite Administrator Certification (or desire to obtain)Strong understanding of order Ecommerce Operations, including fulfillment, inventory management, procurement, and customer serviceExcellent problem-solving skills, and solid grasp of complex business processes and finance fundamentalsStrong project management skills, and the ability to communicate and collaborate with cross-functional teams -both technical and non-technicalA customer-focused mindset that helps both internal teams and external partners meet shopper needsDetail-orientedPreferred Qualifications:Knowledge of additional NetSuite modules (Inventory, WMS, Finance)Experience with RESTful APIs and third-party integrationsAdditional certifications (e.g., SuiteCloud Developer, NetSuite SuiteFoundations)Experience with change management in enterprise environmentsExperience with international e-commerce operationsDemonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functionsAbout Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.   The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.Check out our flagship brand, Balsam Hill: www.balsamhill.comBalsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/Glassdoor: https://bit.ly/balsambrands-glassdoorAt Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review processComprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependentsUp to $2,000 annual funding toward HSA accountsMedical, transit, dependent care FSAInfertility coverage offered on all medical plansGenerous parental leave program and flexible return optionsCompany-paid life and AD&D insuranceCompany-paid short and long-term disability insurance401(k) with dollar-for-dollar company match up to $4,000 per calendar yearEmployee Assistance Program (EAP) and other mental health and wellness perksPaid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packagesPaid 5-week sabbatical leave after 10 years of employmentAnnual continuous learning benefit up to $1,000 per person, per fiscal yearUp to $300 flexible reimbursement to support setup of new team member's work-from-home environmentGenerous team member merchandise discountValuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insuranceThe base pay range for this position is: $97,000 to $121,000. Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.#LI-Hybrid