Account Manager / Customer Service

Full Job Description Account Manager

We are seeking a highly motivated, detail-oriented self-starter with the ability to multi-task.

Job Duties:

1. Effective communication by phone and email with customers using professionalism, tact and empathy to maintain a long term customer relationship

2. Retains customers by answering product and service questions; suggesting information about other products and services.

3. Maintains customer records by updating profile and account information.

4. Resolves product or service problems by clarifying the customer's concern; investigating to determine the cause of the issue; explaining the best solution; expediting correction; following up to ensure resolution.

5. Identify alternate means for procedures and discussing with managers and teammates.

6. Maintains financial accounts by processing customer adjustments.

7. Provide online web site support via telephone hot line

8. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

9. Prepares service reports by collecting and analyzing customer information.

10. Assists in billing clients on a monthly basis for services performed based on review of job jackets, excel audit reports, programming and processing reports and account management time spent on accounts.

11. Reviews postage and shipping charges to update excel audit reports with all charges and assists in sending out postage invoices to clients.

12. Updates managers by consolidating, analyzing, and forwarding daily action summaries.

Full Time Monday-Friday, rotating Saturdays

Feel free to visit our website: www.digitaldc.biz

Experience with I/T Services, Printing, Mailing and Account Management is helpful and you will be given preference in the interview process with any of these skills. Excel skills and detail required. QuickBooks experience is helpful

Benefits:

Dental insurance

Health insurance

Paid time off and Holidays

Year End Bonus based on profitability of the company

Simple IRA Plan with 3% company match of funds

Schedule:

9-hour day with 1 hour for breaks and/or lunch

Monday to Friday

Weekend availability