Account Specialist I - EcoSure

Ecolab is seeking an Account Specialist to join its EcoSure division, an industry leader in food safety and total quality assurance. Our Account Specialists are customer program experts, trusted by our customers in the food service, long term care, and hospitality industries. We are seeking professionals to provide best-in-class, customer service and support to help our customers maintain the highest standards of food safety, cleanliness, guest experience and brand protection.

What's in it For You:

• Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.
• High potential career opportunities, due to our commitment to promoting from within.
• Ability to network with high level customer stakeholders across the food service industry.
• Comprehensive benefits package and competitive wages.
• An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.

What You Will Do:

• Create and present industry leading data driven business reviews geared towards customer solutions and recommendations.
• Internal field specialist communication and problem solving, which includes customer program education, coaching and question clarification.
• Direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries.
• Dynamic and innovative report creation and execution.
• Data driven analyses and recommendations to help customers execute on objectives and drive a culture of food safety awareness.
• Cross-functional relationship building with IT, customer solutions, finance, field, and regulatory teams.
• Collaborate with other divisions of Ecolab to support our customers.
• Initial set up and maintenance of customer programs through database set up and project management.
• Manage customer expectations and program components to be implemented by internal teams.

Minimum Qualifications:

• Bachelor’s Degree
• Minimum of one year customer service experience in retail, restaurant, call center or professional business environment.
• Intermediate user of Microsoft Excel, Word, PowerPoint, Outlook, etc.
• Immigration sponsorship not available for this role.
• Excellent verbal and written communication skills.
• Strong analytical and organizational skills.

Preferred Qualifications:

• Experience with conflict resolution.
• Salesforce.com experience.
• At least 1 year of account management or B2B sales experience.
• A degree in Marketing / Business, Food Science, Mathematics / Statistics, or Hospitality preferred.
• Internship or demonstrated leadership experience.
• Excellent time management skills with ability to multi-task and prioritize to meet deadlines.
• Logical thinking and problem solving capabilities.
• Ability to be productive in both team and self-supporting environments.
• Database experience and basic knowledge of statistics.
• Experience processing large amounts of technical data (manuals).
• Ability to handle confidential information.
• Ability to present to medium or large groups.
• Ability to learn unique and proprietary software.
• Ability and willingness to travel for business (minimally).

About EcoSure:

EcoSure, an Ecolab division, provides onsite evaluation, training and consulting services to foodservice customers of all sizes and across industries, from restaurants to lodging and long-term care, to help them minimize food safety risks, ensure guest satisfaction and protect their brand. With best-in-class Food Safety & Total QA programs and a dedicated expert service team, we deliver Insight. Action. Results.SM to our customers, so they can focus on running a safe and successful business.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

US Federal Covid-19 Vaccine Mandate

Due to legal requirements applicable to federal contractors, applicants for this position must be fully vaccinated (i.e., 14 days past the final dose of a COVID-19 vaccine regimen) and provide proof of vaccination prior to their start date unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolabwill provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) withourapplication process upon request as required to comply with applicable laws. If you have a disability and requireaccommodationassistance in this applicationprocess,pleasecall Ecolab Recruiting Supportat(866) 841-6682forassistance.

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.