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- This is a hybrid position – anywhere from two days per week to once per month – dependent on business needs. Therefore, candidates should be comfortable commuting to Chicago, IL.
- Actively manages the collection process of customer account receivables balances, leveraging both automated tools and manual intervention as required.
- Manages various collection activities, sometimes including contacting past due customers directly.
- Research, reconcile, and resolve customer account discrepancies.
- Prepare recurring and ad hoc reporting related to collections.
- Contribute improvement ideas to enhance the collection process and help develop additional analytics and/or predictive modeling to allow for optimization of collection activities.
- High School Diploma and 5+ years of experience in accounting / billing / accounts receivable – OR - Bachelor’s Degree and 2+ years of experience in accounting / billing / accounts receivable.
- Expertise in Microsoft Excel with the ability to organize and manipulate data for analysis purposes.
- Excellent organizational, verbal, and written communication skills with attention to detail.
- Ability to make independent decisions and to escalate issues to management as appropriate.
- Strong interpersonal skills with the ability to interact with external customers, vendors, functional group colleagues, and management within the Organization.
- SQL querying experience.