Associate Systems Support Analyst

28 Jun 2024

Vacancy expired!

We have a client in Naperville, IL that is awesome to work for! Your hybrid schedule will be Tue-Thur in office and Monday and Fridays remote. Salary is up to 70K plus 5K bonus. My client is stable, technology progressive, offers amazing benefits and internal growth. The Associate Systems Support Specialist is responsible for installing and supporting standard and nonstandard desktop hardware and software technology (PCs, printers, software, etc.). This position sets up and coordinates all audio-visual events before, during, or after normal business hours, coordinates and completes computer workstation moves, inventory of all company hardware and software, including receiving and storage, new computer setups, vulnerability patch management, software and hardware troubleshooting, IT related projects, and afterhours technical support. This position also includes handling day-to-day responsibilities with batch processing for the firm, which the position is trained on after hire. Primary Responsibilities:

  • Receives and accurately records details of problems called into the Help Desk to include status and resolutions to problems
Primary contact for all hardware and software inventoryPrimary contact for all audio-visual needsMobile device managementHandles PC setups and configurations in a timely mannerDocuments nonstandard configurations and installation instructionsInstalls desktop computer hardware and software including upgradesIdentifies and resolves vulnerabilities on computers and other network nodesTroubleshoots standard and nonstandard desktop hardware problems and coordinates the repair with the appropriate vendorHandles support for all internal/remote users and ensures they have the proper PC set up and functionality to do their jobsCommunicates with System Support Specialists and the Help Desk Manager regarding the status of projects; escalates any issues to the managerPerforms related duties as assignedPreferred Qualifications:College degree in progressMust be detail orientedA+ certification preferred3 years of PC troubleshooting experienceMust have a good knowledge and understanding of computer hardware and software environments and related systemsMust be able to interact effectively with end usersAdvanced PC skills in Microsoft Windows and Office requiredPowerShell scripting is preferred, but not required

  • ID: #43662047
  • State: Illinois Naperville 60540 Naperville USA
  • City: Naperville
  • Salary: $60,000 - $70,000
  • Job type: Permanent
  • Showed: 2022-06-28
  • Deadline: 2022-08-26
  • Category: Technical support