Automotive service writer

Job description

`Do you want to be part of a team-oriented environment? Do you want to have a work-life balance? Is family life important to you? You have come to the right spot

K&K Performance Automotive is a very busy automotive repair shop! We have more than doubled the size of our shop and customer base in the last 3 years and we're not stopping there. We provide an honest and competent repair service as an alternative to the dealership. We provide a robust warranty program and have a large customer base from being in business for over 19 years!

The Service Advisor is the face of the dealership and is very important to the success of our business. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the Company’s expectations, policies, guidelines and morals. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

JOB RESPONSIBILITIES AND DUTIES

Greet customers in a timely, friendly manner and obtain pertinent vehicle information.

Actively promote and build rapport with the customer.

Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.

Generate and provide our customers with a complete and accurate estimate of repair.

Establish and communicate completion time of repair with customer and technician.

Answer incoming service calls.

Maintain and schedule service appointments.

Follow set procedures for customer post follow-up resulting in return visits and increased sales.

Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property.

Must be able to manage in a fast-paced work environment with limited supervision.

Must have great customer service, phone and computer skills.

Previous automotive Service Advisor experience heavily preferred.

MINIMUM QUALIFICATIONS

Sales Experience: Must have at least 2 years' experience in a similar position or demonstrate an ability to sell.

Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.

Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.

Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone. Telephone skills are a MUST.

Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.

Physical Demands:

Must be able to get into and out of various vehicles without assistance.

Must be able to drive a motor vehicle with passengers.

Must be able to drive a manual transmission.

BENEFIT PACKAGE

Great schedule - no late nights or weekends!

Carrer improvement training provided.

Paid Vacation, Holidays, and Sick Days

Employee Assistance Program

Team-oriented working environment

Growth opportunities

If you're looking for a great opportunity to grow your career and bank account apply today for our Service Advisor job in New London Missouri, submit your application now and join the team! Applicants urged to contact me directly by phone 573-822-3122 if you have any questions or concerns.

Job Type: Full-time

Salary: $40,000.00 - $100,000.00 per year

Benefits:

Employee discount

Paid time off

Professional development assistance

Day range:

Monday to Friday

No weekends

Shift:

8 hour shift

Day shift

Experience:

Customer service: 5 years (Required)

Language:

Spanish (Preferred)

Ability to Commute:

New London, MO 63459 (Required)

Work Location: In person