BHJOB1565616811 - Field Technician

01 Nov 2024

Vacancy expired!

The recruitment team at Myticas Consulting is looking to hire 2 Field Technicians to support our client's retail stores' software, hardware, and network systems.The mission of the role is focused on troubleshooting store systems, deployment projects, store systems maintenance, process improvements, and asset management.You will work closely with the Stores, POS Development Team, Managers and Teammates to understand business requirements that drive support of their POS solutions.Must be able to travel up to 1 week a month and be agreeable to a $60K salary

Essential Responsibilities:
  • Be a POS systems Specialist with a strong knowledge of computers, Windows OS & Office applications, peripheral devices, network technologies (LAN, WAN, Active Directory)
  • Background knowledge of retail systems is desired. Experience in Oracle Xstore and MMS is a plus.
  • Build, configure, customize, tune and support the POS systems and applications
  • Position will require travel throughout the continental United States; approximately 15% annually
  • This position has on-call requirements in iterations of one week monthly
  • Perform onsite and remote support activity to solve POS functionality issues including troubleshooting and maintenance to ensure proper operation of store equipment
  • Act as the field implementation resource which includes staging and setup/breakdown of equipment to ensure a smooth installation process and minimize post-installation support requirements
  • Responsible in participation of performance monitoring and building recommendations
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware/software needs
  • Collaborate with POS Development Team and Network Administrators to ensure efficient operation of the company’s network and POS infrastructure in the Retail stores
  • Maintain inventory of all equipment, software and software licenses
  • Write, maintain and deliver technical standard operating procedures and user documentation that fully describe the application or process as needed
  • Identify and recommend improvements to the Retail and Corporate systems procedures, controls and performance, including hardware and software platforms.
  • Assist other MIS staff members with understanding production issues to achieve collaborative solutions.

Skills / Education Required
  • Minimum 2-year degree in systems related field or 2 years’ experience supporting and troubleshooting POS systems
  • Understanding of network infrastructure
  • CompTIA Certification is a plus but not required

Questions to answer as you apply:
  • Can you travel outside of the Chicago area for work up to 1 week per month?
  • Do you require sponsorship to work for an employer?
  • Would you accept a $60K salary, if offered?
  • Can you travel into the office located in the northeast suburbs of Chicago?
    • ID: #22001713
    • State: Illinois Chicago 60290 Chicago USA
    • City: Chicago
    • Salary: $60,000 - $60,000
    • Job type: Permanent
    • Showed: 2021-11-01
    • Deadline: 2021-12-24
    • Category: Education/teaching