Vacancy expired!
Testing manager, Cloud management, oracle Management, program Management, Customer and Stakeholder management, Account Mining and Growth, Strong Client Engagement Skills, Strong experience in Oracle ERP(SaaS Fusion, Hyperion and OAC) is preferred, Expertise on End-End Digital Transformations (Application Modernizations, DevOps).
Program Management/Delivery Excellence:- Own End-to-End delivery of all the tagged accounts. Solid experience in managing large teams is required
- Establish a strategy of continuous delivery and risk management that enables proactive decisions and actions throughout the delivery life cycle of all tagged accounts
- Own and Drive Weekly/ Monthly and Quarterly reviews.
- Displaying a broad knowledge of contractual SLAs to ensure service delivery as per client expectations
- Maintains high customer satisfaction ratings that meet company expectations
- Effectively manage schedules and timelines - maintains timeline-bound project roadmap including long-term delivery forecast
- Plan and Strategize for Account growth and establish a strong relationship with decision makers including CxO’s across LOB’s
- To have required Technical expertise to navigate customers towards Digital journey and effectively showcase/ explain ready to go market solutions or IP’s.
- Manage customer relationships through regular communication with clients
- Drive Strategic meetings with key leadership (Monthly and Quarterly)
- Improving customer service experience, create engaged customers and facilitate organic growth
- Taking ownership of customers issues and following problems through to resolution
- Get higher Customer satisfaction (CSAT) levels.
- Identifies opportunities for new business and account growth - $10M+ Accounts
- Quick to identify growth opportunities at the customer location and work with various stake holders, to define & deliver a proposal response.
- Experience in growing the Gross Margins
- Work with the offshore team closely to efficiently progress the Opportunities from Proposal to Final stages.
- Upsell and Cross Sell of various services