Client Manager

01 Jun 2024

Vacancy expired!

ABOUT THIS JOB As a Customer Success & Insights Manager(Client Manager), you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.  RESPONSIBILITIES Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations Drive strategic thought leadership with customers leveraging NIQ tools and assets Identify opportunities for increased partnership and elevate those opportunities to organizational partners Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome  A LITTLE BIT ABOUT YOU You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards. 

  • ID: #50032026
  • State: Illinois Chicago 60601 Chicago USA
  • City: Chicago
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-06-01
  • Deadline: 2023-07-31
  • Category: Et cetera