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Client Manager, Customer Success & InsightsReference ID: REFID545785Location: Remote, but must be US-BasedTravel:  20%About this jobAs a Customer Success & Insights Manager, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQs performance.This role uses in-depth knowledge of the customer’s business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. ResponsibilitiesPartner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivityDevelop a in-depth understanding of client structure and organization Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendationsDrive strategic thought leadership with customers leveraging NIQ tools and assetsIdentify opportunities for increased partnership and elevate those opportunities to organizational partnersFacilitate clear day-to-day communications with customers, proving the value of NIQ solutions supporting growth, adoption, and value creationEnsure timely delivery of data and reporting and drive internal issue resolution and the associated responseRecognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goalsWork collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcomeDetermine ROI of NielsenIQ recommendations and solutions  QualificationsYou are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.3-7 years of experience working in the packaging, government, and/or media verticals3-7 years of experience in the FMCG, CPG and Retail industries preferred – Alcohol Beverage experience a plusPrior experience with NIQ data (Retail Measurement, Panel), apps and platforms (Connect, AOD, CASE)Strong analytical aptitude and proficiency in presenting analysis and insightsBackground in maintaining strong customer relationshipsPolished, persuasive communication and presentation skillsHighly proficient in Microsoft Office, expertise with BI a plus (PowerBI, Tableau)Bachelor’s degree requiredOur BenefitsFlexible working environmentHealth insuranceParental leaveLife assurance