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CB Client Onboarding - Technical Implementation Associate - 602Role Summary:The Technical Product Implementation Associate will be responsible for the overall client experience and project management of technical commercial product implementations. This role will contribute expertise to defining new J.P. Morgan Chase Commercial Banking solutions in conjunction with Sales, Consulting and Product teams. Manage client solutions from inception to completion within specified timeframes.Job Responsibilities:
Participate in New Hire Training covering the introduction to our onboarding organization, project management tools, end - to - end process flows, and additional resources to help you work smarter
Engage with senior leaders to review our Vision and Strategy
Get to know your partners by attending regular calls to review active implementations
Begin to build your brand and establish valuable relationships
Understand how we implement Mixed payable solutions
Learn how support our clients with file mapping exercises
Gain knowledge & experience in utilizing our l banking tools, shadowing skilled and knowledgeable peers
Ultimately, you'll be expected to own our Client's Technical Onboarding experience, end-to-end. This includes:
Representing us as the client facing, technical contact responsible for a successful end-to-end client experience during complex treasury product implementations with Commercial Banking clients around the world.
Managing client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including - RFP responses, client presentations and client visits. Scope client requests and translate business requirements into detailed technical specifications for treasury services.
Use Microsoft Office tools to document scope, meeting agendas and minutes and project plans. Use workflow tool for status updates and document repository.
Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
Demonstrate creative problem solving and judgement. Be empowered to escalate when support is needed to remove obstacles to success
Required Qualifications, skills and capabilities:
An appreciation for being a 'keeper of our brand' with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
Ability to clearly communicate, partner and influence - leading others to a common goal
Exhibit adherence to policy and procedures and meet or exceed established SLA
Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
Microsoft Office Suite experience and project Management, Payments and Receivables experience or eagerness to learn
Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
Preferred qualifications, skills and capabilities:
Passion for learning new operating models, technologies, and industry trends
Technical client consulting experience to support technical roles
BA/BS degree
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Some travel may be required to support various clients and coverage teamFinal Job Grade and officer title will be determined at time of offer, and may differ from this posting.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Full-time