Collaboration Support Engineer

04 Nov 2024

Vacancy expired!

Sentinel is currently seeking a highly motivated Collaboration Support Engineer. This position will involve all aspects regarding the installation, maintenance and troubleshooting of Call Manager(CUCM), Unity Connection(CUC), Emergency Responder(CER), IM and Presence(IMP) and Contact Center Express(UCCX). You will be working with the National Support team to install, configure, troubleshoot, support and repair of network infrastructure (Route /Switch / Server WAN Integration) and telecommunication infrastructure. Manage incidents and requests assigned to the team/personal queue within SLA. Vendor and service provider case management. Develops Knowledge Base articles to assist other engineers. The ideal candidate should have an extensive Cisco Unified Communications background and possess strong communication skills.

This is a full time position based out of Downers Grove, IL but can sit remotely.

Requirements:
  • 3+ years of experience in network development and IP management
  • 3+ years of experience with Call Manager(CUCM), Unity Connection(CUC), Emergency Responder(CER), IM and Presence(IMP) and Contact Center Express(UCCX).
  • Experience with Voice Gateways, Unified Border Element(CUBE), and VoIP Protocols (SIP, H.323, MGoogle Cloud Platform, SCCP)
  • Other desired experience/skills are a plus:
    • Cisco VCS Expressway - MRA, B2B, Hybrid Services
    • Experience with third party integrations such as Calabrio, Xmedius, Synapps, and Informacast are a plus.
    • Cloud Collaboration with Cisco Webex, Microsoft Teams, or RingCentral.
    • Experience with VMware ESXi/vCenter and Cisco UCS as it relates to Cisco UC is a plus.
    • Cisco Contact Center Enterprise (UCCE)
  • Strong understanding of end to end service development from pre-concept to operational support
  • Advanced skill level with Microsoft Office
  • Experience with remote monitoring tools
  • CCNA or CCNP preferred
  • Strong communication skills
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

  • ID: #22174418
  • State: Illinois Downersgrove 60515 Downersgrove USA
  • City: Downersgrove
  • Salary: $0 - $0
  • Job type: Permanent
  • Showed: 2021-11-04
  • Deadline: 2021-12-19
  • Category: Et cetera