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Core Responsibilities:
Point of contact for UCC related escalations
Be the Subject Matter Expert (SME) - Handle UCC related queries and clarifications from various team members across WLS
Manage production, reports and productivity metrics to ensure all SLA's are met and any exceptions are escalated for resolution
Coordinates projects, data scrubs, system testing, and related activities
Identify trends, process changes, and training necessary to streamline/improve processes and prevent errors with end-to end focus
Conducts regularly scheduled staff meetings; evaluate staff's abilities and development needs, creating customized learning/training plans based on individual need with a goal to develop a deep level of understanding within the team; administer HR policies fairly and consistently
Assist with developing and maintaining all process documentation including standard operating procedures, job aids, and process maps and ensures all impacted parties are informed
Provide individual and team training and coaching on all functions
Understand and adhere to Bank policies and procedures, as well as adhere to compliance and regulatory requirements
Manage internal partner expectations with initiatives or requests outside of normal services
Exercise judgment, discretion and prioritization
Other duties as assigned
Required Qualifications:
Minimum 1 year experience as team lead/supervisor or related experience
Minimum 3 -5 years loan processing/documentation experience in the banking or financial services industry, including collateral experience
Strong organization, attention to detail, time management, planning and analytical skills
Ability to manage multiple priorities and leverage internal resources in a fast-paced operations environment
Demonstrated ability to communicate effectively, both in writing and orally
Ability to lead, challenge and adapt in a changing business landscape
Ability to focus on the key issues and drive initiatives to conclusion
Strong relationship management and partnership skills
Creative problem solving and solid judgment/decision making skills
Works effectively with minimal supervision
High proficiency in Excel, Word, and other Microsoft applications
Preferred Qualifications:
In-depth knowledge of UCCs, Article 9, and iLien vendor platform
Experience with different types of collateral, loan products, and loan operations
Prefer experience with related systems such as LoanIQ, iCRD, DealWorks, Ivault, ACBS, VLS/RLOTS, Customer Assist
Undergraduate or graduate school degree
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans
Full-time