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Job Description
The Commercial Services Inside Sales Representative supports all aspects of the Reflective Solutions and Digital Inks businesses by providing outstanding, extraordinary customer service to customers at all levels. This dynamic and progressive role will promote our brand, form relationships, lead assigned accounts, back-up team members, and chip in to our customers’ success, as well as that of our team and company. With your engagement, you will experience opportunities for growth and development!
Brand AmbassadorBe engaged and passionate about our business and customers!
At every touchpoint, project a positive and professional image to your customers.
Be accountable for the quality of your work and receptive to feedback, training, and open communication.
Be a standout colleague and strive for continuous improvement in a customer-centric environment.
Demonstrate the Avery Dennison values in all you do!
Order processing ensuring pricing integrity; follow-up on deliveries and complete order fulfillment.
Respond to customer inquiries in a timely manner providing information on products, services, and more.
Demonstrate excellent judgment with minimal direction using policies, procedures, and matrices.
Coordinate customer feedback with claims, quality, research and development, and technical services teams ensuring appropriate investigation and resolution.
Initiate and implement initiatives that improve the customer experience.
Manage prospective and established account activities, including but not limited to calls, claims, and research, as assigned by the customer service manager and/or regional sales leadership team.
Function as a liaison between customer and internal team members and/or 3rd party partners at all levels
Be a champion for the customer and collaborate cross-functionally to ensure customer requirements are met.
Provide a positive customer experience that will promote and develop future business through courteous, accurate and timely responses to inquiries; initiating proactive measures as appropriate.
Function as back-up support to other commercial services team members, including customer service, technical services, and bid coordination, as required.
Maintain customer-related data in appropriate systems and software, reporting as required.
Qualifications
RequirementsHigh school diploma
5+ years of customer service including 2+ years inside sales experience
Self-motivated to achieve desired goals and objectives
Team-oriented and have the ability to work in a fast-paced, self-directed environment
Excellent verbal and written communication skills
Excellent data entry and organizational skills
Excellent phone and cold calling skills
Excellent analytical and mathematical skills
Demonstrated problem-solving skills
Strong eye for business
Ability to effectively manage competing priorities; adapting to new work processes and change
Proficiency in Google G-Suite (Gmail and Google Sheets in particular), MfgPro, Cognos, Cyberquery, and Salesforce
Must be able to collaborate with colleagues and customers via face to face or video conference calls
As needed, this role will need the ability to work remote with appropriate accommodationsand/or extended hours.
Bachelor’s degree
Bilingual (Spanish)
Ring Central experience
LEAN experience
Global business experience, including USCMA
5+ years of customer service including 2+ years inside sales experience in a manufacturing environment
Will be in a stationary position for a considerable time (sitting and/or standing)
Will move about inside the office to access file cabinets, office equipment, conference rooms, and other departments, etc.
Constantly operates a computer and other office efficiency equipment, such as a phone, calculator, copy machine, printer, and shredder.
IND123
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact 440.534.6080 or [emailprotected] to discuss reasonable accommodations.