Conference Center Technology Supervisor

About Kirkland & Ellis

• Lead the Chicago Conference Center Technology team to provide exceptional white glove technology services to the users of our Chicago Conference Center. Our Conference Center is used for high level, fast paced meetings, depositions, virtual trials, virtual hearings, video conference calls, and large events. The candidate must be an expert in supporting Conference Technology equipment and have the skills to explain them in layman's terms.
• The Conference Center Technology Supervisor will oversee the day-to-day technical operations of the Chicago Conference Center and users of all our conference rooms. The ability to lead a team of technicians to a path of successful meeting support and have the foresight to find pitfalls before they negatively affect a meeting. The goal of the position is to prevent issues during a meeting that the team is supporting.

• Supervise, distribute day-day work, and manage schedules, of the Chicago Conference Technology team.
• Be an active contributor to firmwide initiatives to improve the overall services of the Conference Technology teams.
• Help other team members from other office and share workload when required.
• Have expert knowledge using all unified communication platforms. (Cisco, Poly, Zoom, Blue Jeans, etc.)
• Keep firm-wide and local support process and procedure documentation up to date.
• Help create new process and procedures
• Maintain conference room hardware in good working condition, and schedule repair when required.
• Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
• Set up and maintain visiting attorney offices.
• Set up presentation equipment (LCD projectors, screens, videos).
• Work with laptops (webcasts, network connections).
• Become proficient operating Kirkland's Crestron User interface.
• Ensure daily that all onsite Conference Center Technology systems are fully functional.
• Perform system maintenance as scheduled and work with vendors as required.
• Exhibit helpful, customer service-oriented attitude with team members and end-users.
• Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution
• Test with external sites prior to meeting (ideally in the same video conference room as meeting).
• Coordinate with meeting host to confirm full understanding of what they are trying to achieve during their meeting.
• Daily systems room checks to ensure all technical features are running at optimum prior to room usage.
• Provide immediate response to client requests for assistance.
• Maintain confidentiality in all client and firm matters.
• Other duties as assigned.

• State minimum required and preferred qualifications needed to effectively perform the job.
• 10 years of AV experience in a conference center environment.
• 5 years leading a team
• Must have a current or working towards Avixa CTS certification and maintained during employment.
• Exceptional customer service abilities.
• Superior oral and written communication and problem-solving/strategizing skills.
• Ability to lift at least 30 pounds and able to move freely within the workplace.
• Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
• Flexibility in daily work hours to meet the conference client's needs including weekends.
• Knowledge connecting to different Unified communication platforms including but not limited to Cisco WebEx, Poly, Zoom, Blue Jeans, Skype, etc.

• MS Suite, PPT power user, Zoom, Teams, Cisco/Polycom bridge, Crestron, Biamp, other Unified Communication platforms

• Avixa CTS