Cons Prod Strategy Mgr I - Digital Money Movement - Fraud StrategyNewark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois; Farmington Hills, Michigan; Kennesaw, Georgia; Jacksonville, Florida; Phoenix, ArizonaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Summary:This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.We are searching for a motivated person to help drive that transformation in our client onboarding and digital/card transaction areas. The Digital Commerce Risk Strategies team is keenly focused on product innovation and responsible growth. This is a highly visible role that will focus on identifying trends and strategy opportunities related to fraudulent applications, subsequent transactional patterns and operational treatment efficiencies. The manager will be responsible for providing guidance to strategic analysis to improve portfolio risk, fraud and scam detection, and operational performance for consumer products, such as Wires, ACH, BillPay, and Zelle.A successful candidate will work with managers and a group of analysts that are responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer products. This position requires a rigorous analytical focus on monitoring for shifts in fraud activity, transactional dynamics and effectively communicating trends and opportunities for improvement. Key functions involve developing transaction monitoring, identifying business trends based on economic and portfolio conditions, and executing/monitoring strategic enhancements. Communicates business trends creates financial assessments and interprets analytics for senior management. This role requires strong written, visual and verbal communications skills. Role is expected to communicate, influence and negotiate both vertically and horizontally to manage risk.Responsibilities:
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
Maintains strategic relationships with peers and counterparts across product, technology, and business control functions
Responsible for oversight of the application fraud money movement, trend identification and development of segmentation to responsibly manage fraud risk.
Ensures effective governance and cadence on progress reviews, communication, stakeholder updates
Enhances clarity for the wider team and work streams on backward / forward linkages across business processes
Safeguards risk mitigation and sufficiency of controls to protect key business outcomes
Guarantees seamless hand off to operations team for new processes
Role integrates knowledge of end-to-end business process into program planning and decisioning processes
Required Qualifications:
3+ years of experience in advanced to expert level in SQL and SAS
Strong strategic thinking skills with a track record of being able to break complex problems down and develop a clear strategy / action plan.
Experience conducting portfolio analysis and segmentation development.
Strong technical acumen to understand data and process flows, especially as it relates to direct decision engine management.
Ability to work across functional lines and organizational levels to drive results.
Exceptional communication and influence skills - Will be responsible for working both "in the details" and also be able to articulate the "executive-level" summary.
Desired Qualifications:
5+ years Strategy Management experience preferred
Experience in Tableau
Prior experience leading a team of technical analysts
Strong proficiency with Microsoft Excel, PowerPoint, etc.
Prior experience in retail banking or transactional analysis and strategy
Prior experience leading fraud or risk management strategy implementation teams
Skills:
Analytical Thinking
Data and Trend Analysis
Fraud Management
Prioritization
Talent Development
Business Analytics
Critical Thinking
Data Visualization
Decision Making
Presentation Skills
Collaboration
Conflict Management
Innovative Thinking
Issue Management
Oral Communications
Shift:1st shift (United States of America)Hours Per Week:40Pay Transparency detailsUS - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)Pay and benefits informationPay range$109,000.00 - $153,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Full-time